Order and Shipping Information
What shipping options are available on Zazenbear.com?
US Domestic Shipping
Standard Shipping (3-6 Business Days, $12.00; Free with $200+ purchase)
All expedited orders placed before 3PM EST Monday – Friday will ship on the same day.
Two-Day Shipping (2 Business Days, $30.00)
One-Day Shipping (1 Business Day, $50.00)
Do you ship internationally?
Yes, Zazen Bear products can now be shipped to internationally.
Standard (6 to 15 Business Days, $50.00; Free with $700+ purchase)
*Some countries are not in service. Please check your shipping zone.
Can I customize or engrave a product?
At present we do not offer customization or engraving.
Can I include a personalized gift message?
Yes, you may choose to add a personalized gift message free of charge at checkout, which will arrive with your gift package.
Will my order arrive gift wrapped?
All jewelry purchases arrive in Zazen Bear logo box and a pouch. You may choose to have your order gift wrapped during the online check out process.
Will I be charged sales tax on my order?
For New York residents, all orders will be taxed according to New York City and New York State sales tax rates. Your order summary will include a line item that shows the applicable sales tax added to your order.
When will my credit card be charged?
Your credit card will be processed and charged at the end of the online check-out process, after you submitted your order.
I just submitted an order, can I change it?
Your orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1-888-ZEN-BEAR or send us e-mail to firstname.lastname@example.org. All emails submitted after 3pm Eastern Standard Time (Business hours: 9:00AM - 3:00PM EST Monday - Friday) will be processed the following business day.
How can I make returns and exchanges?
You may return your item at any of our retail stores, which are located in New York and Beverly Hills (497 Broome St. New York, NY 10013, 30 Rockefeller Plaza, New York, NY 10112, or 425 North Beverly Hills Drive, Beverly Hills, CA). Or for any item purchased online, please print out/use enclosed shipping label and drop off your package at the nearest UPS location. The returned item must be unworn and accompanied by the attached UPC label and original packing slip.
Website orders cannot be refunded in the retail stores however they be exchanged in retail stores for merchandise.
Zazen Bear’s top priority is to satisfy all its customers. Merchandise may be returned or exchanged within 30 days of purchase date for online orders, 14 days of purchase date for store purchase. The returned merchandise must be in new, unused and accompanied by the attached UPC label and in the original packaging. No returns, refunds, exchanges, or credits will be issued without the original packing invoice or receipt. Full refunds will be processed in the form of the original payment within 14 days of receipt of returned merchandise.